Member Standards

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Coach Marque Member Standards

Coachmarque Member Standards

  • The Company will have an appointed person within the organisation to be responsible for all the health and safety issues
  • It will have a comprehensive health and safety policy available for inspection
  • It will have a policy of informing customers of the on-board safety procedures before departure
  • Drivers licences are checked on a regular basis to ensure that drivers have a current valid licence for the type of vehicle they are likely to drive
  • An approved and documented training policy is in place
  • All drivers will have a copy of a handbook containing relevant information required to carry out their duties professionally and in line with Company policy
  • The Company fully complies with all the necessary insurance requirements for public liability, group vehicle cover, employers insurance and where appropriate, tour operator liability
  • Where appropriate, the Company will comply fully with current legislation concerning package travel, including safeguarding client’s money paid in advance
  • The Company will provide a 24 hour helpline to be used in cases of emergency
  • All CoachMarque accredited vehicles will be under 10 years old, comply with the latest European safety standards
  • All vehicles will be subject to a rigorous preventative maintenance programme to maximise reliability and safety
  • The Company will operate from an identifiable operating base
  • The driver will be in full uniform
  • The coach will be presented in a clean and safe condition and be fitted with seat belts
  • All vehicles will be equipped with a mobile communication system
  • In the unlikely event of a complaint, the Company operates a formal procedure to deal effectively and quickly with any client dissatisfaction