Why CoachMarque?

CoachMarque is the only universally recognised accreditation for coach travel in the UK

Your safety and comfort is our priority

All CoachMarque members are regularly and independently audited in order to prove that they continue to comply with the very highest levels of safety, customer service and operational standards.

When choosing a CoachMarque operator you can guarantee that:

 Safety

  • All CoachMarque accredited vehicles are less than 10 years old and subject to a regular and rigorous preventative maintenance programmes to maximise reliability and safety.
  • The coach operator will have an appointed person within the organisation directly responsible for all health & safety issues, along with a comprehensive health & safety policy readily available for your inspection.
  • The coach operator will have a policy of informing customers of all onboard safety procedures prior to each and every departure.
  • All drivers' licences are frequently checked to ensure they have a current and valid licence for the type of vehicle they are likely to drive.

 Customer Service 

  • Coaches will always be presented in a clean condition with the driver in full company uniform.
  • The coach operator will provide a 24-hour helpline for use in the event of an emergency.
  • The coach operator will have an identifiable and registered operating base.
  • In the unlikely event of you making a complaint, the coach operator will initiate a formal procedure to deal both quickly and effectively with any client dissatisfaction.

 Operational Excellence 

  • The coach operator fully complies with all necessary insurance requirements for public liability, group vehicle cover, employers’ insurance and, where required, tour operator liability. Where appropriate, the coach operator will comply fully with current legislation concerning package travel regulations (including the safeguarding of monies paid in advance).
  • An approved and documented driver training policy.
  • All drivers will have a copy of a handbook containing relevant information required to carry out their duties professionally and in line with the company policy.

At your service

Corporate Travel

As the person responsible at your company for booking your transport needs, you will know how important it is to ensure the safety and well …

Leisure Hire

Whether you require a coach for a single transfer, day trip or full tour, then a CoachMarque operator will be happy to guide you through the…

Schools

CoachMarque approved operators fully understand the ever increasing pressures placed on teaching and educational staff to ensure the safety …

Tour Operators

As fellow travel professionals you will appreciate the competitive and tough nature of the industry in which we work.  CoachMarque operators…

Our Team

Chris Owens
Andy Warrender
Bernice Molloy

Testimonials

“I would just like to say what an absolute pleasure it has been to have Alpine Travel work with us over the last week while we filmed The Crown in North Wales. The buses and coaches were smart, clean, luxurious and stood out beautifully.  Your drivers were great; they got on with the work, didn’t grumble and were there when we needed them, the whole time with a smile on their face. Martin is a guy no one here in London will ever forget, he is now a legend.

"I cannot thank you enough for all your hard work, all the lads are a 100% a credit to your company. I for one will be pushing to recommend you to any other movie productions coming your way."

Darren Fenny The Crown (TV Production)

"The Foundation Schools’ Coach Service has worked with Anderson Travel for almost 10 years. During this period, Anderson Travel has constantly proven to be very proactive and knowledgeable in everything transport, and usually the information given us helps us to make informed decisions.  We have always worked in a collaborative manner, which helps with the running of such a complex operation.  Currently, they are our biggest supplier of coaches, both for regular and ad hoc journeys."

Dulwich College

"We have been using Excelsior Coaches this season, and what a revelation.  Always on time if not early drivers are smart polite and very helpful.  Any detours we make on route to collect players is no trouble.  We've always arrived on time even when the traffic has caused delays.  The company are always flexible and will accommodate any requests we have, the 24 hour hotline is helpful and polite."

Trojans Rugby Club

"Birmingham International Coaches has a brilliant reputation for service, reliability and comfort.  Our relationship with them stems back over two years but to forge a new two-year travel partnership with a coach provider such as this is really the icing on the cake." 

Warwickshire County Cricket

"It’s crucial for us to be able to transport our dancers quickly and efficiently in space and comfort; ensuring that they are always able to dance at their best.  Birmingham International Coaches provide us with the perfect combination; top quality vehicles, excellent customer service and competitive pricing." 

Birmingham Royal Ballet